Websites
Automatically index your own website content to train your AI, or even use curated external websites to expand its knowledge.
Features
All-in-one AI solution
Everything you need to upgrade your organization to the AI era, with robust privacy protection and effortless implementation.
Follow a 3-step approach to supercharge your customer operations
End-to-end solutions always win
Expecting magic dust, most organizations sprinkle their resources too thinly across uncoordinated projects. To create real value for your customer operations, a focused, 3-step effort is required.
Self-service for your visitors
Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue, using a themed public AI Assistant anywhere in your public websites or knowledge base.
Using only point-and-click, you can launch many different AI assistant components, choosing from a vast template library.
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Handholding in client portals
Replacing traditional help features and reducing the amount of incoming customer cases, AI assistance can be easily integrated with existing web products, dashboards, or client portals.
All AI assistant components are implemented with point-and-click, and perform actions or generate responses that are both personalized and contextually relevant.
unless.com
Assistance for your team
Reduce case handling time for customer support teams by offering them internally facing AI assistants answering incoming questions immediately.
You can deploy native apps for systems like Salesforce, Hubspot and Zendesk, or leverage the browser extension that detects requests automatically.
unless.com
Built on GDPR and CCPA
Protected by a Privacy Vault
A carefully designed infrastructure shields personally identifiable information from leaking, offering PII filtering, privacy vault technology with data tokenization, AI model isolation, and real-time model switching.
- Cookieless by default
- Our platform is GDPR and CCPA compliant. Privacy-first design with zero cookies, full disclosure, consent mechanisms, and anonymization ensures data protection.
- Governance of protected user data
- We provide advanced data control through audience-based access, real-time data management, and sensitive data obfuscation. Transparent policies guide these procedures.
- Advanced PII filters
- Personal data will be filtered from any source material upon ingestion. The same goes for user queries in case one of your customers coincidentally shares private data.
- Transparent data policies
- We expose transparently what data we store, why, where, and for how long. Any personal data is located in a heavily secured data storage in the European Union only.
- The AI does not know who you are
- Personal data that is purposely submitted will not reach the AI either. Contextually relevant information will be obfuscated using a "privacy vault" architecture.
- AI-agnostic system built for regulatory change
- The regulatory landscape in the EU can change overnight, potentially disqualifying certain models. That's why our system is designed to switch AI models within minutes.
Get started in minutes
Instant integration
Rapidly implement a no-code enterprise AI solution into your legacy systems, without worrying about security, scalability, or privacy protection.
- Unlock your proprietary knowledge
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Over 50 connectors let you integrate business data and contacts as sources for personalized AI responses.
- Improve your documentation
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Automated feedback loops analyze and improve your knowledge base for use for humans and AI alike.
- Launch an AI assistant in minutes
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Point-and-click deployments let you implement new AI components right into your legacy systems.
AI training sources
Automatically extract information from websites and documents.
Knowledge base
Use your your knowledge base, ticketing system or CRM as training data. Benefit from integrations with CRM systmes like Zendesk or Salesforce.
Documents
If your proprietary knowledge sits in documents, do not worry. Our system can ingest several types of documents, including PDF.
Source connectors
Connect your AI to your favorite tools and services.
Launch AI assistants without code
Benefit from a large library of 120+ point-and-click web components that act as conversation starters in your existing websites or client portals.
Human-like interaction replaces your knowledge base
Advanced features
The seamless integration of fully compliant AI assistants into existing systems will boost customer experience and employee productivity only if the interaction is entirely natural.
- Empathic self-service
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24/7 multilingual support for customer queries across channels, personalized for tone, reading level, and personal context.
- Content suggestions
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Consumers stare at a blank prompt and don’t know what to ask. So, our AI suggests questions, tasks, or follow-up steps proactively.
- Task automation
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The AI performs tasks, integrates with APIs, hands over to humans, and interacts visually with legacy interfaces.
And there is so much more to love
- AI Persona
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Depending on the audience, use case, or context, the AI may need to exhibit a different personality type. AI Persona allows you to simply define its character in each situation.
- AI Empathy
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Great conversations require empathy from both sides. Each visitor has a dedicated profile that you can use to create audiences that the AI will use to tailor the conversation to each user individually.
- AI Contextual Awareness
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Using context-aware UI components that act as conversation starters on a specific topic, you can equip your existing websites and dashboards with with an AI that answers questions before they have been asked.
- AI Actions
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Use the AI Action framework to build advanced interactions with your UI and other systems. Capture structured data, and let your customers make purchases, book calls, or submit a ticket.
- AI Segments
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If your organization has strictly divided topics, specializations or departments, AI segments can be used to organize separate data sets. This will prevent mix-ups for critical data.
- AI Confidentiality Blacklist
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What happens if your employees coincidentally feed confidential information to a third-party AI model? To prevent this from happening, you can define a list of topics that the AI will refuse to talk about.
- Sentiment analysis
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All conversations with the AI model will be subject to automated sentiment analysis, using sophisticated machine learning models, allowing you to see trends in the communication with your customers.
- Integrations with business systems
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With 50+ integrations, you can use data from your business systems to personalize AI interaction. Use AI plugins to make purchases, book calls, or submit a ticket.
- A/B testing and analytics
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We offer a sophisticated A/B test protocol, that will feed the analytics tools you love with data based on control groups of specific audiences that you can define yourself.
Open-source and extensible
Built for developers
Our low-touch implementation uses just a single snippet to enrich your product with conversational UI features. So, it is super easy to take it out again as well. But we suspect that you never will.
- Unbelievable performance
- Unless does not affect the performance of your product. Check the Lighthouse score of this website in your inspector if you don't believe it.
- Cookieless by default
- Our platform is fully GDPR and CCPA compliant. By default, it is cookieless. Advanced tracking can only be used after triggering our consent API.
- Layered access control
- You can regulate and manage user access to various features and data within the application easily.
- Component versioning
- Changes to components are tracked and logged. Previous work will be kept available, allowing for simple roll-back to earlier versions.
- Multiple development environments
- Any development pipeline is supported. Add as many environments as you want, including localhost.
- Priority tech support
- Our team is available for direct questions. You can talk directly to engineers when needed.
- Open-source framework
- Extend any component or compose your own in a low-code framework using open-source display types, layouts, and functional elements.
- Developer API
- Use our API to create user profiles that you can use in your audience segmentation, or directly in your components. And much more.
It's remarkable how smooth the integration went. It did not only elevate our internal knowledge documentation, but also the solutions we provide to our customers - thereby enhancing the overall customer experience.
Frequently asked questions
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It depends a little bit on the amount of training material that you supply, but usually you are up and running in minutes. You can supply a website URL, for example for a documentation website. Our AI will index and learn from it automatically.
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An AI persona is like a member of your team with its own goals and style. Your CS agent can focus on helping users in your product while a sales agent can focus on lead generation and potential upsells. By creating specialized AI personas, you can ensure that your users receive the most personalized and effective support possible.
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We offer 50+ integrations with popular CRMs, ESPs, and analytics platforms. If there's an API, we can also connect to systems unique to your business. This data can be used to segment users, personalize their interactions, and enable actions to be taken within conversations.
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What do you picture when you think of a chatbot? Chances are it looks like a floating button on the bottom right corner of your screen waiting for the user to initiate a conversation. Well, UNLESS allows you to have conversations with users that you can prompt, anywhere in your product. The component can take any shape or form along with any (custom) functionality you might need.
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A data privacy vault isolates, protects, and governs sensitive customer data, facilitating compliance with regional laws like GDPR through data localization. Tokenization, a non-algorithmic approach to data obfuscation, replaces sensitive data with tokens, providing an extra layer of security. In short, sensitive data is stored in the vault, while de-identified data is used in other cloud storage and downstream services like AI models.
Yes you can!
Forge a path to success. Add AI to your product today.
In the world of generative AI, innovation unfolds at warp speed. Jump on the bandwagon. Use Unless.