“There’s never a perfect time to start integrating AI into your customer operations, as your knowledge base is always evolving. However, with UNLESS, we’ve quickly identified and addressed gaps in our documentation. So why wait? Start now!”
Trusted across regulated Europe
Four sectors we serve.
01
Financial service providers
Banks, payments, credit management, treasury - order-to-cash and beyond.
02
HR and payroll systems
HRIS, payroll engines, time tracking, employee self-service.
03
ERP and resource management
Enterprise resource planning, finance and operations across the public and private sector.
04
Healthcare and public
Patient portals, regulated healthcare platforms, public-sector services.
Featured spotlight
One AI layer across 30+ Visma companies.
Visma Group standardised on UNLESS to extend AI assistance across more than 30 of its companies. Each runs the same compliant foundation, with sector-fit rollouts inside each business unit's product and support footprint.
Internal AI co-pilots ride on top, cutting case-handling time across HR, payroll, finance, and healthcare without touching the central architecture.
Janne Katajamäki
Head of Integration, Automation & AI at Visma - relationship lead
- Group companies involved
- 30+
- First deployment
- 4 wks
- Ticket deflection
- 78%
For Janne’s words on what made Unless the right fit for the group, see the Visma feature on the homepage.
Across the platform
The numbers, all in.
- Content ops automated
- 64%
- Return on investment
- 512%
- Outside office hours
- 37%
- Average efficiency gain
- 71%
Four industries, four stories
Find your industry.
Finance
An order-to-cash and credit-management leader with users in 50+ countries runs its support operations on Unless.
HR and payroll
Sweden's payroll and HR leader built Sally into its product, deflecting complex regulatory queries before they become tickets.
ERP & resource management
Norway's leading ERP provider launched AI-powered search and chat in weeks, scaling support across 300+ organizations.
Healthcare and public
A leading Dutch healthcare platform moved its patient portal onto Unless, with patient self-service surging within weeks.
More voices
And many more.
“UNLESS gives us agility, flexibility, and a very short time to market on any business request. These are the building blocks that A.S. Watson Benelux needs.”
“When I heard about the conversational UI components of UNLESS, I knew we had to use it at Peecho. Combine that with AI plugins that can help customers decide on and place orders, it’s an absolute game changer for our sales and customer support teams!”
“Using custom drop-in components of UNLESS made our in-app messages 30x faster! And the integration with Visma Data Lake opened even more doors for better user experiences.”
Compliance
Built for Europe. Every customer above runs in EU data residency, with per-decision audit trails.
Frequently asked questions
Who runs on Unless today?
Unless is trusted by leaders across regulated Europe. The Visma Group standardized on Unless across more than 30 of its companies, including Visma Enterprise AS, Visma Onguard, Visma E-conomic, and Visma Latam. Other named customers include Kontek in Swedish HR and payroll, ZorgDomein in Dutch healthcare, A.S. Watson, and Peecho.
Which sectors does Unless serve?
Four sectors anchor our customer base in regulated Europe: financial services (banks, payments, credit management, treasury), HR and payroll systems (HRIS, payroll engines, employee self-service), ERP and resource management across the public and private sector, and healthcare and public (patient portals, regulated healthcare platforms, public-sector services).
What results have customers seen?
Across the platform, customers see 78% ticket deflection, 71% average efficiency gain, 64% of content operations automated, and 37% of requests resolved outside office hours. Observed first-year ROI lands at 512%. Visma Enterprise AS reached 22,000 AI responses and 44,000 searches per month within weeks of launch.
How long does it take to see results?
Most customers see measurable results inside four weeks. On Fixed, that four-week window is the guided onboarding pilot, run on your own data. ZorgDomein launched the patient portal and patient self-service surged within weeks. Visma Enterprise AS launched AI-powered search and chat in weeks, with ticket volume dropping immediately.
Why do regulated buyers pick Unless?
Because Unless combines the AI capability they want with the compliance posture their DPO, security, and procurement teams require. EU data residency by default, per-decision audit trails, the Privacy Vault that filters and tokenizes PII at the gateway, and a model constellation that lets us swap providers fast if regulation changes. Sector-fit rollouts work inside each business unit's footprint.
How is Unless different from adding Fin (formerly Intercom) or a similar support AI?
Both platforms aim to cover the whole customer journey, not just support. The difference is who each is built for. Fin is a US company selling into every industry at once; Unless specializes in the regulated European sectors we already serve, finance, HR and payroll, ERP, and healthcare. That focus is also why Unless offers a Fixed plan alongside Flex: regulated buyers need a predictable budget line, not a bill that moves with usage, and Fixed gives finance and procurement teams exactly that.
How do customers grow into the platform over time?
Most customers start with one moment and one business unit, then extend. The Visma Group runs the same compliant foundation across 30+ companies, with sector-fit rollouts inside each. Internal AI co-pilots ride on top, cutting case-handling time across HR, payroll, finance, and healthcare without touching the central architecture. The platform is designed for that pattern.
Want to be the next case study?
The customers above run on Unless across regulated Europe. The pilot is a four-week conversation about your numbers, your data, your stack.