Built for healthcare and public services.

The Privacy Vault detects and tokenizes sensitive identifiers at the gateway, before anything reaches a model, so personal health data never leaves your perimeter in the clear. Everything runs in EU data residency by default, and Living Memory records only what is needed to serve the patient. ZorgDomein, a leading Dutch digital healthcare platform, chose Unless for exactly this privacy posture and saw patient self-service rise within weeks.

No. The agent helps patients navigate your service, find information, and complete self-service tasks, and it answers only from your approved Living Knowledge. Clinical questions are routed to the right healthcare professional, since the agent's job is access and guidance, not diagnosis. There is no autopilot, and anything outside scope hands off to a person with full context.

From August 2026 the EU AI Act requires that people are told when they are interacting with an AI system, and Unless provides the disclosure functionality for you to enable, with sources cited inline. Because the agent informs and routes rather than making decisions about a person's care, it stays within the transparency tier rather than the high-risk one. Every interaction is logged in an exportable audit trail for your DPO.

Yes, and in healthcare and public services that matters more than anywhere. The European Accessibility Act has been enforceable since June 2025, with EN 301 549 and WCAG 2.1 AA as the working standard, and the agent surfaces are built to be perceivable, operable, and usable with assistive technology. Self-service only helps if every patient can actually use it.

Yes, and that is a common pattern in healthcare networks. Many patient questions are ones a platform cannot resolve directly, so the agent guides people to the right answer or the right point of contact before a ticket is ever created. ZorgDomein used this on its contact-form page and saw a roughly 20% drop in support tickets in the first weeks after launch.

Immediately, in their own language, at any hour. The agent works around the clock, so a delayed answer to a patient at night is no longer the default. Across the platform, 37% of resolutions already happen outside office hours, and patients self-serve the moment they land rather than waiting on a queue.

Yes, and most healthcare customers do. They begin with one surface, a knowledge base or a patient portal, prove the value, then extend to more entry points and departments. ZorgDomein started with patient self-service and grew the scope step by step as interest spread internally, all on the same compliant foundation.