Pricing
What Flex costs, and what the credit covers.
€0.99
Per outcome
€50
Starting credit
€49
Your first month, minimum
A valid payment card is required to activate the plan. Your plan starts the day you sign up, and if you cancel inside the first two weeks you pay only what you used above the €50 credit.
One outcome costs €0.99, in your first two weeks and every month after. The subscription bills a minimum of 100 outcomes per billing month, which puts the floor at €99, and everything above the floor is metered one outcome at a time.
€50 of starting credit sits on the account from day one and comes off what you owe. Because of the €99 floor, that credit is always used up inside your first invoice, so a first month that runs the whole way costs €49 at a minimum. Your billing month runs from the exact date you sign up and repeats on that date.
At a glance
- Unit price
- €0.99 per outcome
- Starting credit
- €50, on the account from signup, with no expiry date
- Your first month
- €49 at a minimum, once the credit comes off the €99 floor
- Monthly minimum
- 100 outcomes per billing month, so €99 per month
- Billing month
- Starts on the date you sign up, not on the first of the month
- Cancellation window
- 14 days from signup. Cancel at any time, effective immediately, with no monthly minimum applied
- Cancellation after that
- Takes effect at your next monthly renewal date. You pay the month you are in, and nothing after
- First invoice
- One month after signup, or at cancellation if you cancel inside the window having used more than €50
- Payment method
- A valid payment card, required to activate the plan
- Merchant
- Rocket Launcher B.V., Amsterdam, the Netherlands, shown as RL on your card statement
What you get
The whole platform, from the first outcome.
Flex is not a starter tier, and it's not a chatbot plan either. You get the Customer Agent, the Team Assistant, and the auto-generated Help Center, all running on the three senses: Living Knowledge, Living Memory, and Living Context.
EU data residency, the Privacy Vault, and the per-decision audit trail are included too. Compliance is how the platform is built, not an upgrade you buy later.
Included on both plans
- Customer Agent, Team Assistant, and the auto-generated Help Center
- Living Knowledge, Living Memory, and Living Context
- EU data residency and the Privacy Vault
- Per-decision audit trail
On the Flex plan
- €0.99 per outcome, with a 100-outcome minimum per billing month
- 10 team seats
- 5 audiences
- 2 standard connectors
- Email support
What counts
You pay for results, not for traffic.
An outcome is recorded when UNLESS does the job it was set up to do in an interaction. That is either a resolution, where the agent answers at least one real question with no human needed, or a procedure handoff, where a configured Procedure passes the customer to a person or a workflow with full context.
One interaction is one outcome, no matter how many steps the agent takes inside it. Misfires cost nothing.
Proof
Numbers from production.
Figures come from Unless usage reports across live customer deployments in regulated European businesses, not from a survey or a lab.
78%
Ticket deflection rate
Average across all customer touchpoints, from sales to support.
71%
Average efficiency gain
Measured across team productivity before and after deployment.
64%
Content ops automated
Knowledge maintenance that used to take a team now runs on autopilot.
37%
Outside office hours
Resolved without human involvement, across every channel, around the clock.
Point the agent at your busiest questions and see what it resolves in two weeks.
Start a Flex planAdd-on modules
Compose only what you need.
Compose only what you need. Everything here is bundled into Fixed.
View add-on modules
| Module | Price | Billing |
|---|---|---|
| Onboarding | €2,499 | · one-off |
| Premium support (Slack, bi-weeklies) | €299 | · per month |
| CSAT moduleComing soon | €99 | · per month |
| SLA module | €99 | · per month |
| Unlimited seats | €99 | · per month |
| Unlimited audiences | €99 | · per month |
| Unlimited standard connectors | €99 | · per month |
| Premium connector | €99 | · per month, each |
Built for Europe
Compliance is the default.
Configurable for the requirements of GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM.
Your first two weeks
Cancel any time in your first two weeks.
Your plan starts the day you sign up. There is no separate trial to convert, and no phase where the product works differently. For the first 14 days you can cancel whenever you want, and it takes effect immediately.
No monthly minimum applies inside those 14 days. You pay for the outcomes you actually used, minus the €50 of starting credit, and the total never drops below zero. If you used €12 of outcomes, you owe nothing. If you used €92, you owe €42.
Cancel inside the window having used more than €50, and the invoice for the difference comes at cancellation. Otherwise your first invoice arrives one month after signup.
Stay past day 14 and nothing dramatic happens. The plan continues at €0.99 per outcome with the 100-outcome monthly minimum, and your first month costs €49 at a minimum, because the €50 credit comes off the €99 floor.
From then on, cancellation takes effect at your next monthly renewal date. You pay the month you are in, and nothing after that.
Plan and credit terms
The terms in full
Read the full terms
- €0.99 per outcome, the same unit price in your first two weeks and every month after
- €50 of starting credit, applied to the account at signup on a new Flex plan
- The credit has no expiry date. Because the plan carries a €99 monthly floor, it is always used up inside your first invoice
- Your plan starts on the day you sign up. There is no separate trial period
- For 14 days from signup you can cancel at any time, effective immediately, with no notice period
- No monthly minimum applies inside that 14-day window. You pay for the outcomes you used, minus the €50 credit, and never less than zero
- A valid payment card is required to activate the plan
- From day 15 the plan bills €0.99 per outcome with a minimum of 100 outcomes per billing month, so €99 per month
- A first month that runs the whole way costs €49 at a minimum, because the €50 credit comes off the €99 floor
- Your billing month runs from the date you sign up and repeats on that date
- Your first invoice arrives one month after signup. If you cancel inside the 14-day window having used more than €50, the invoice for the difference comes at cancellation instead
- After the 14-day window, cancellation takes effect at your next monthly renewal date. You pay the month you are in, and nothing after
- The credit reduces what you owe. It is not refundable, not transferable, and has no cash value
- Starting credit is included with new Flex accounts, one per organization. Unless may stop including it with new signups at any time, and accounts that already have it are not affected
- Merchant of record: Rocket Launcher B.V., Panamalaan 8-D, 1019 AZ Amsterdam, the Netherlands, VAT NL856013389B01. Charges appear on your card statement as RL
These terms sit alongside our standard terms and conditions.
Frequently asked questions
Do I need a payment card to start?
What does my first month cost?
What happens if I cancel in the first two weeks?
How do I cancel after the first two weeks?
Does the €50 credit expire?
When does my first invoice arrive?
How many outcomes does €50 cover?
Who charges my card?
Is Flex the full platform or a limited version?
Where does our data live?
Can I switch to Fixed later?
€0.99 per outcome, with €50 to begin.
Flex is metered support with the full platform behind it. Your plan starts the day you sign up, and for the first two weeks you can cancel at any time, effective immediately.
A valid payment card is required to activate the plan. A first month that runs the whole way costs €49 at a minimum, and less if you cancel inside the first two weeks.