Inbox
Messages
Version 1.0 · Last updated 2026-06-25
The agent does most things itself, but some things still need a human. The Inbox is where those things land - in one place, with priority, with context. You do not watch the dashboards; the Inbox watches them for you and surfaces what needs judgment.
Key concepts
Today’s briefing
A list of items the agent surfaced in the last 24 hours. Grouped by type, sorted by priority.
Message types
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Signal alerts. A Signal fired and your team should act (churn risk, upsell intent, quality drop).
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Content gaps. The agent struggled to answer something and Living Knowledge needs an update.
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AI maturity nudges. Recommended next moves based on your maturity score.
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Team Feedback awaiting review. Suggestions from the Team Assistant pending approval.
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Conflict resolutions. Sources or content units contradicting each other.
Actions
Most Messages resolve in one click: Accept or Deny. Some Messages also support edit, assign, or open in context.
Assignments
Messages can be assigned to a specific user or team. Useful when the same Inbox serves several owners.
What you can do here
- Read today’s briefing in one place
- Approve or discard suggestions from Team Feedback
- Update a Source flagged for a content gap
- Trigger a Procedure linked to a Signal
- Assign a Message to a teammate
- See historical Messages and how they were resolved
When to use it
- First thing on a Monday morning, to plan the week
- After running a Quality report, to act on the gaps it surfaced
- When a Signal fired overnight and you need to follow up
- Anytime someone in your team flags a conversation for review
How it works
The Engine writes Messages whenever a Signal fires, a content gap is detected, a Living Knowledge conflict surfaces, or a maturity nudge becomes relevant. Each Message includes the context you need to act without leaving the Inbox.
